Support

Tap Forgot password? on the sign-in screen and enter your registered email address. Enter the 6-digit code from the email and choose a new password. The code is valid for 15 minutes; if the email doesn't arrive, check your junk / spam folder.

Tap Restore purchases on the purchase screen. Make sure you're signed in to the same Wordlingo account, with the App Store / Google Play account you used for the purchase. If the problem continues, write to us with the order number from your store receipt.

Subscriptions are managed through the store. iOS: Settings → [your name] → Subscriptions → Wordlingo. Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancellation takes effect at the end of the current period.

Because Apple or Google takes the payments, refund requests go to them: on iOS at reportaproblem.apple.com, on Android from your Google Play order history. Points from refunded point packs are taken off your account.

With Wordlingo Plus, the ads at the end of a round, banners and results screen ads go away. Rewarded videos are always optional and earn you points.

On the results screen at the end of the round, tap the flag icon next to that word and choose a reason. We review every report and fix the word bank.

In the app, tap Profile → Send feedback, choose Complaint as the topic and write the username and where you saw it (for example, the weekly leaderboard). You can also write to support@wordlingoapp.com; we review it and close the account if needed.

Profile → Delete my account → Delete account. If you can't get into the app, follow the steps on the delete account page.